There are no restrictions to add camera always;

One camera can share 5 accounts at the same time, but note that the version of the mobile app sharing must be consistent.

In order to reduce false alarms and missed alarms, five grades are provided for selection. From 1 to 5, 5 is the highest and 1 is the lowest. The more higher level, and more sensitive it is. Let's try

The WiFi name of the device connection has been changed or the linked WiFi cannot be used.

After the equipment is restored to the factory settings

The receiver can only view in real time at present, and cannot set and manage the camera. If you think the function is not enough, you can share the main account with your family. Of course, one account can only be used by one mobile phone at the same time, just stagger the use.

1. Message refers to the event message (also known as alarm message) pushed to mobile app in case of abnormal camera environment. 2. Click "my" and "message setting" to open the warning tone. 3. Click "device settings" of the camera, click "alarm" to select alarm conditions, such as: mobile detection alarm on button. If there are different conditions for different devices, please set them according to the actual conditions.

The no network viewing mode refers to the use without network. The principle of no network viewing is that the camera has its own WiFi hotspot network. The mobile phone can realize no network viewing on the app by connecting the WiFi hotspot of the camera (the limited maximum distance of no network viewing is 30 meters, which can change due to the environment).

How to use the Internet free viewing mode: 2.1 first switch the device to the AP mode (see the user manual) 2.2 open the mobile app and click the Internet free viewing to enter the Internet free viewing page

3. Connect the mobile phone to the camera's hotspot WiFi (beginning with ipc365), and then return to app2.4 to find the device and finish adding

Note that there is a gap between the functions of the Internet free viewing and the Internet viewing, for example, the alarm push function is not available, and this function is only for the use of the Internet free users.

Why can't the wireless camera be used when it's unplugged? It should be noted that the "wireless camera" here refers to the wireless network (i.e. WiFi camera). The device itself still needs to be powered on, so you can't use the camera when you unplug the power supply. In order to meet the needs of unplugging and continuing to use, we have launched ec91 wireless camera with built-in battery, hoping to solve your problem,thank you .

360eyes series therefore supports 8-128gb memory card, and 256g can also be supported in theory. Because there are too many versions, we will test them differently. If you need to test them yourself.

360eyes all series basically support four recording modes, memory card recording, cloud storage recording, computer recording, and mobile real-time recording (some old machines do not support cloud storage temporarily, we will continue to update).

Cloud storage exists in the cloud. Even if the camera is stolen or broken, it can be played back as long as the cloud storage has not expired and has not been repeatedly covered. Note: because there are storage cycles, if you need to save them, please save them within the covered time to avoid unnecessary loss to you

Yes, there are four ways to turn on the light. If you don't want to turn on the light automatically at night, you can choose to turn on the light manually, and then turn the brightness to no so that the light won't turn on at night. Operation mode: click (device setting button - light - select manual mode); then enter the real-time monitoring screen, there is a light bulb icon in the middle, click the icon to draw lines, and draw lines The white dot goes to the far left, which turns off the light. Thank you for choosing 360eyes, we still have many imperfections. Please submit your valuable comments if you have any suggestions!

360eyes camera does not support deleting video independently. To delete video, you can only choose to format memory card. In this way, all video will be deleted. In order to avoid loss of formatting, please make a backup. You can record the memory video file to your mobile phone or computer for formatting.

Cloud storage is a storage service that replaces memory card. Why do you use cloud storage? Because of its security, you can play back the video even if the device is stolen or the memory card is used for a long time, that is, you can play back the video even if the camera is stolen. We provide 7 days of free storage period of one month, after which you need to purchase the appropriate package. How to start cloud storage Video: click cloud storage Storage Icon - click the video upload switch (you can choose to upload or close) click the settings button - video storage button - choose cloud or cloud card video (cloud card video device temporarily support) how to purchase cloud storage: click on Cloud Storage Icon - purchase cloud storage service - choose the right package - payment (now support WeChat and Alipay payment). Note: cloud storage payment does not support refund service successfully. If the device fails, we provide migration service;

You may have downloaded the wrong version. Can you re-download the app on our official website? 

address:WWW.360eyes.cllub

You can refer to our video to explain the addition.

We have perfected this feature to meet the needs (some older devices do not yet support waiting for an upgrade),

To implement the memory card file, the computer can play back the steps:

1. Change the camera encryption mode to the default mode. At this time, ONVIF opens by default. Click the Settings button - Encryption mode - select the default encryption.

2. Because the video we recorded is in H.264 file format, there are fewer players supported by the market. We have selected a suitable player for you to choose from. You can download and install it on the homepage of the download page.